Terms of Service

1. Acceptance of Terms

By installing, registering, or using Vortisk Helpdesk, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must discontinue use immediately.

2. Service Description

Vortisk Helpdesk is a multi-channel customer support ticketing and shared inbox software. It delivers shared team inboxes, live chat widgets, branded customer self-service portals, SLA automation rules, and reporting — integrated directly with your CRM contacts.

3. Account Responsibilities

• You are responsible for maintaining the confidentiality of your workspace logins and API keys.
• You are responsible for all communications and ticket resolutions executed under your authorized agents.
• You agree to notify us immediately of any unauthorized breach or credential compromise.

4. Subscription & Billing

Vortisk Helpdesk provides subscription plans with full unlimited access to all features. An active subscription tier is required to continue uninterrupted ticket processing.

Subscriptions renew automatically at the selected billing cycle unless cancelled prior to the renewal date via your App Marketplace / Installed Apps menu.

5. Acceptable Use Policy

You agree not to utilize Vortisk Helpdesk to:

• Send unsolicited bulk spam or violate anti-spam regulations (CAN-SPAM, GDPR).
• Distribute malicious software, spyware, or phishing payloads.
• Attempt to reverse-engineer, decompile, or tamper with our proprietary platform code.
• Interfere with or overburden the stability of our server infrastructure.

6. Intellectual Property

You retain full ownership of all customer data, tickets, and content uploaded to your workspace. All platform software, user interface design, logos, trademarks, and documentation remain the exclusive intellectual property of Vortisk.

7. Disclaimers & Limitation of Liability

The platform is provided "as is" and "as available". To the maximum extent permitted by applicable law, Vortisk disclaims all implied warranties of merchantability, fitness for a specific purpose, or uninterrupted uptime. In no event shall Vortisk be liable for indirect or consequential damages.

8. Suspension & Termination

We reserve the right to suspend or terminate accounts that breach these Terms or engage in abusive platform behavior. You may terminate your subscription at any time via your portal settings.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which the company operates, without regard to conflict of law principles.

10. Contact Information

For legal notices or questions concerning these Terms of Service, please reach out to support@vortisk.com.